Frequently asked questions
Categories
About products and orders
Q1. What is the expiration date?
A1. The expiration date is approximately 2 months. It may vary slightly depending on the production date, shipping date, and receipt date.
Q2. Can I check the details of my order?
A2. Please check the email we will send you after you have completed your order.
Q3. Can I change or cancel my order?
A3. Please note that we cannot change or cancel your order due to personal reasons. In addition, we cannot cancel your order after we have started preparing it for shipment (after we have sent you an order confirmation email).
Q4. I haven't received an order completion email.
A4. There may be an error in your email address or your order may not have been completed successfully.
We apologize for the inconvenience, but please contact us using the "Contact Us" form.
Q5. I would like to order as a gift. Can the shipping address and billing address be different?
A5. You can enter them separately on the purchase procedure screen. Enter your shipping address first, and then enter your billing address when making the payment. Please be careful not to make any omissions or mistakes in your address.
About delivery and payment
Q6. How much is the shipping fee?
A6. Please see the "Shipping" page.
Q7. Please tell me the shipping date of the product.
A7. Your order will be shipped within 1 to 7 business days (excluding Saturdays, Sundays, and holidays) after the order is completed.
Q8. Can I specify a delivery date or time?
A8. You can specify the delivery date and time.
Please contact us using the "Contact Us" form.
Q9. What payment methods are available?
A9. You can use credit card payment, convenience store payment, etc.
For details, please see "Payment Methods" on the [Information Based on the Specified Commercial Transactions Act] page.
others
Q10. Can I return or exchange the product?
A10. As a general rule, we cannot accept returns or exchanges due to customer convenience.
Returns and exchanges due to initial defects will only be accepted within 7 days of receipt of the product. Shipping costs for defective products will be borne by our company.
If you wish to return or exchange an item, please be sure to contact our "Inquiries" desk in advance. If the item is returned without prior notice, we will not be able to accept the return or exchange. Thank you for your understanding.
https://happyhanten.myshopify.com/pages/contact
*Please also see "Returns and Exchanges" on the [Information Based on the Specified Commercial Transactions Act] page.
Q11. Can I purchase the same products as on this online store?
A11. You can purchase them at each store, so please feel free to use them.
[Store Information] https://happyhanten.myshopify.com/pages/stores